FAQs

What is your return policy?

We have a free returns and exchange policy. If for any reason you wish to return your purchase, just request a return label from us within the first 30 days. Returns and exchanges are always free. Just please make sure the return items are unopened or used.

How do I request a return?

E-mail us at sales@eupro.us we will respond within 24 hours with a return label.

How do I request an exchange?

E-mail us at sales@eupro.us with your exchange request. We’ll respond within 24 hours with a return label and will ship out your exchange orders upon receipt of your return.

When will my order ship? How long will shipping take?

Orders placed for in-stock items on a business day will generally be shipped within 24 hours of payment completion. Orders placed on a weekend will generally be shipped on Monday.

Do you ship internationally?

Unfortunately, we are not able to ship outside of the United States at the moment.